Update issue

hakan_ak

Hello,
I have a tomtom start 20 navigation device. I am living in Turkey. The device has "free lifetime map update" but when i connect my device to my drive connect via cable it only update 2016 map (Turkey s.965.7269). Also when i check maps it says "expired". How can i update my device to newest map?

hakan_ak

Hi again,

Customer service finally solved my problem. I had able to update my map to latest one. Thank you @VikramK @YamFazMan @DougLap for your helps.

YamFazMan

Hi
@hakan_ak
Welcome to the site....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

hakan_ak

Thank you for reply. I hope they can solve my problem ASAP. With 2016 map the device is useless for me. I choosed tomtom because of "free lifetime map update". I hope Tomtom keeps its word and i can update 2020 map without any problem.

VikramK

Hi @hakan_ak
The device information on our systems does not reflect that the device was embedded with lifetime maps.
Please get in touch with our customer service, they might need some additional information before activating the services.
https://help.tomtom.com/hc/en-gb/articles/360015568919/

Regards, Vikram

hakan_ak

Hi @VikramK
I tried to send e-mail to customer service but i could not because it ask "order number" and i don't have any order number. Is there any e-mail adress to send my mail directly?

DougLap

Hi @hakan_ak

Maybe it is asking for an order number because you are wording your question in a way that it appears to be Order related . Try saying you have an issue with the device.

Doug

hakan_ak

Hi again,

Customer service finally solved my problem. I had able to update my map to latest one. Thank you @VikramK @YamFazMan @DougLap for your helps.