TT golf app doesnt display round stats

Cliffs Golf
Cliffs Golf Registered Users Posts: 3
Neophyte Traveler
edited January 24 in TomTom Sports
Golf app doesnt give any stats on holes or loafs preview of holes

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    edited September 2020
    Are you using the Golfer app? That was discontinued years ago and you should be using the MySports app.
  • Cliffs Golf
    Cliffs Golf Registered Users Posts: 3
    Neophyte Traveler
    I am using the sports app but it does not load the data of my round😖
  • FMCBgolf
    FMCBgolf Registered Users Posts: 1
    New Traveler
    I got the same problem. very irritating !!!!
  • Golfer60000
    Golfer60000 Registered Users Posts: 2
    Apprentice Seeker
    Since the beginning of August the same issue (Samsung S10).
    Reinstalling did not solve the problem.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,205
    Community Manager
    This can be two things and you can best check on https://mysports.tomtom.com/app/activities/ if your rounds are uploaded to the cloud in the first place.
    • Rounds have stopped uploading:
      There is a defective activity file stuck on the watch preventing newer files from uploading. The only way to clear this is a factory reset in the settings of the Sports Connect desktop app.
      Note: You need to make your smartphone forget the watch in its Bluetooth settings before you can pair again.
    • Rounds aren't downloaded from the cloud by the app:
      We've seen something similar in the past where for a certain period activity files (rounds in your cases) weren't showing in the app. I could reproduce this for cycling files in the past but that was fixed. In this case it weren't the latest though, they were shown.
  • Golfer60000
    Golfer60000 Registered Users Posts: 2
    Apprentice Seeker
    Thank you Jurgen.
    The solution described under the 1st dot has solved the problem
  • PhL
    PhL Registered Users Posts: 13
    Master Explorer
    J'ai tout essayé, rien n'y fait... Help!
  • PhL
    PhL Registered Users Posts: 13
    Master Explorer
    en complément, acheté 2eme montre idem, reset complet de l'application de bureau et pas d'activité enregistrée sur le cloud... ne veux pas partir chez Garmin...