How do I dentify my device and how to update it? — TomTom Community

How do I dentify my device and how to update it?

The support page used to have a really useful page where I could type in the first 2 letters of my serial number and it would tell me what device I had and how to update it.

Unfortunately the new website has taken away this page and any searches for it return 0 useful results!

Best Answer

  • YamFazManYamFazMan Posts: 19,262
    Superusers
    edited September 2020 Accepted Answer
    Hi
    @AJShortall
    Welcome to the site....
    If you know the 1st 2 Characters... For example My GO Premium = ZS

    Tomtom Support --> Home page... https://help.tomtom.com/hc/en-gb
    On Tomtom Support --> Search for Answers --> If I Type 'ZS' Then Tap Enter/Return....
    The search offers....
    One result for "ZS" in All Categories
    Device details: TomTom GO (Wi-Fi)
    Serial number prefixes: Zl, ZF, ZN, ZB, ZO, ZE, ZA, ZR, ZS, ZT, ZF, X5, X6, X7, X8,
    TomTom Support Navigation Devices Wi-Fi


    Click on link for 'ZS' Search Results... https://help.tomtom.com/hc/en-gb/articles/360015817039-Device-details-TomTom-GO-Wi-Fi-

    Note... This works using the 1st 2 Characters for all of my Tomtom devices....

    Stay Safe... ATB YFM

Answers

Sign In or Register to comment.

Who's Online in this Category0