How do I dentify my device and how to update it?
AJShortall
Posts: 2 [Apprentice Seeker]
The support page used to have a really useful page where I could type in the first 2 letters of my serial number and it would tell me what device I had and how to update it.
Unfortunately the new website has taken away this page and any searches for it return 0 useful results!
Unfortunately the new website has taken away this page and any searches for it return 0 useful results!
0
Best Answer
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YamFazMan
Posts: 19,262 
SuperusersHi
@AJShortall
Welcome to the site....
If you know the 1st 2 Characters... For example My GO Premium = ZS
Tomtom Support --> Home page... https://help.tomtom.com/hc/en-gb
On Tomtom Support --> Search for Answers --> If I Type 'ZS' Then Tap Enter/Return....
The search offers....
One result for "ZS" in All Categories
Device details: TomTom GO (Wi-Fi)
Serial number prefixes: Zl, ZF, ZN, ZB, ZO, ZE, ZA, ZR, ZS, ZT, ZF, X5, X6, X7, X8,
TomTom Support Navigation Devices Wi-Fi
Click on link for 'ZS' Search Results... https://help.tomtom.com/hc/en-gb/articles/360015817039-Device-details-TomTom-GO-Wi-Fi-
Note... This works using the 1st 2 Characters for all of my Tomtom devices....
Stay Safe... ATB YFM2
Answers
Superusers
@AJShortall
Welcome to the site....
If you know the 1st 2 Characters... For example My GO Premium = ZS
Tomtom Support --> Home page... https://help.tomtom.com/hc/en-gb
On Tomtom Support --> Search for Answers --> If I Type 'ZS' Then Tap Enter/Return....
The search offers....
One result for "ZS" in All Categories
Device details: TomTom GO (Wi-Fi)
Serial number prefixes: Zl, ZF, ZN, ZB, ZO, ZE, ZA, ZR, ZS, ZT, ZF, X5, X6, X7, X8,
TomTom Support Navigation Devices Wi-Fi
Click on link for 'ZS' Search Results... https://help.tomtom.com/hc/en-gb/articles/360015817039-Device-details-TomTom-GO-Wi-Fi-
Note... This works using the 1st 2 Characters for all of my Tomtom devices....
Stay Safe... ATB YFM
How can I identify older models? Such as ones that update through TomTom Home?
Superusers
@AJShortall
I used the same method as my first post... I've just typed XM... The 1st 2 Characters... for my old NAV2 'Tomtom Start' (Updates using Tomtom Home)
Tomtom Support --> Home page... https://help.tomtom.com/hc/en-gb
XM Search Result... https://help.tomtom.com/hc/en-gb/articles/360015794860-Device-details-TomTom-START-TomTom-HOME-
What are the 1st 2 Characters of the serial number for your Tomtom device ???
Stay Safe... ATB YFM