Support availability for GO PRO 6250

tonyrees2444_plodder

I'm thinking of buying a 6250 professional but not sure about the lack of available support, i cant seem to get hold of anyone from tomtom.

YamFazMan

Hi
@tonyrees2444_plodder
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

Androidjohn

I am thinking of giving up on Tom Tom - at least in Australia. I have a Go600 with lifetime Europe maps. I bought the Australia maps and since we are doing more Australian travel due to Covid (Qld is quite big!) paid for 6 x updates in mid July. I have been totally unable to download any updates no matter what time of day or night I try. No telephone support amd online chat automatically diverted me to what seems like a scam site "GPS Support" which required a credit card. Has TT just given up on the Australian market? Will I be able to update my Europe maps when we can eventually travel again?

YamFazMan

Hi
@Androidjohn
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
_________________________

End
_________________________

Re... problems with MyDrive Connect...
Firstly Try....
Disconnect your GO 5000 (Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your GO 5000....
__________________________

If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

Stay Safe... ATB YFM