I can't add my Start 60 — TomTom Community

MyDrive Connect

I can't add my Start 60

f-geisslerf-geissler Posts: 2 [Apprentice Seeker]
edited September 2020 in MyDrive Connect
Hello, I can't add my Start 60 with the serial number WO32xxxxxx094 to my TT account de, an error message keeps coming up, an error has occurred .....



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Comments

  • VikramKVikramK Posts: 12,734 Moderator
    Hi @f-geissler

    Welcome to the community!
    Please do a soft reset and then connect it to MyDrive Connect...



    Thanks, Vikram
  • f-geisslerf-geissler Posts: 2 [Apprentice Seeker]
    edited September 2020
    Thanks for the information, but it didn't solve the problem, I still can't add my GO 60, here is an excerpt from the log file
    2020-09-04 10:26:35.031|33554532|Error|SupporterManager::onStatus|PND reports installation failed: <?xml version="1.0" encoding="utf-8"?><jobprogress xmlns="http://www.tomtom.com/ns/device/1.0&quot; deviceid="WO322xxxxxxxx4" progress="0" state="error" eta="0" triggerrequested="" devicestatuschanged="1599207934" />
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