Cannot install free map lifetime

franco fasoli

you are just thieves my tom tom xl classic was bought with free maps forever. then after an update I also lost the maps included with the purchase. even today after your message of available updates, after 4 hours of connection it is always due to an error that cannot continue


Mod edit: Machine translated (Italian)

YamFazMan

Hi
@franco fasoli
Welcome to the site....
Devices with lifetime maps are not affected

Tomtom has already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
Tomtom FAQ... List of End of life devices....
See... https://www.tomtom.com/en_gb/obsolete-products/#car

See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
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If you have Lifetime Maps or an existing Map Subscriptions
Contact Tomtom Support....

Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM