Purchased live traffic service, not recieved — TomTom Community

Purchased live traffic service, not recieved

Astra16vAstra16v Posts: 1 [Apprentice Seeker]
hi. I purchased the live traffic service but have not recieved it. When I go to my orders it says purchased and completed but it has not gone onto my device

Answers

  • DougLapDougLap Posts: 8,876
    Superuser
    Hi @Astra16v

    Contact customer support.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug
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