Activities seem to have disappeared, including triathlon, how can I still upload them?

Irene88

Between certain dates my activities seem to have disappeared, can someone help me, because there are some special acitivities that seem to have disappeared into nothing. I can still see some on my watch, but they refuse to upload into tomtomsports and furthermore into Strava.
Can someone please help me?

tfarabaugh

You cannot fix this, it is a known issue that they are unable to fix. TT Sports went out of business almost 3 years ago and ceased all development and got rid of the programming staff. The devices are now obsolete and what you see is what you get,

Irene88

This is really not right. Really unfortunate that I cannot get my important activities uploaded like my triathlon.

tfarabaugh

Maybe I misunderstood the issue, is it that they cannot be viewed on MySports or they never even uploaded at all? have any uploaded successfully since then? Please proved a more detailed explanation for the problem with the steps you have already tried yourself to fix it.

If you use the computer to upload are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

1) Are you plugged directly into the machine and not a hub?
2) Does the port work, can the computer detect other devices (like flash drives) in that port?
3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
4) Is the USB port free of any debris or blockages?
5) Is the Connect software running (is there an icon for it in the notification area)?
6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
7) Do you have administrator rights to the computer?
8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
9) Does the computer have a good Internet connection (Internet is required to sync)?
10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.