Two GO5200's with same account infuencing each other? — TomTom Community

Two GO5200's with same account infuencing each other?

Recently my neighbor and I are driving together for the first time. We each use a Tomtom GO5200.
I plan a route with MYROUTE-App and save the route via TomTom My Drive (not My Drive Connect) on both devices. Works great.
The first time I suddenly missed a route I had on my device. I thought I had made a mistake and had deleted the route by mistake. The same route was still available on the other device.
The second time we drove together, he also suddenly missed a route. Route was still available on my device. While discussing this he held his device close to mine. He typed in a new destination and suddenly I had problems with my device.
Thoughts any one?

Answers

  • DougLapDougLap Posts: 7,975
    Superuser
    Hi @Se7enSSCN

    If you have more than 1 unit on the same account then when you send routes from My Drive then both will receive the routes. Also if you have both units on at the same time and create a route on one the other will change to the same route if they are both logged into your account.

    Your choice is to change one of the units to a new account or only have the units log into your Mydrive account when you want to sync data like routes etc. If you change one to a new account then you will lose on that unit all the My Places, and any POI and Routes that are saved in the current account.

    If you arrange toonly let the units log into int the current account when you are syncing data etc it will not affect the performance of the unit indeed they might run slightly faster. When you do want to sync the data you will only need to input the Password as the units will remember the account name.

    Doug
  • YamFazManYamFazMan Posts: 19,444
    Superusers
    edited September 2020
    Hi
    @Se7enSSCN
    Welcome to the site....

    Multiple Devices one Account Pro's & Con's
    For the MyDrive Web (v3) Route planner to sync with Multiple devices
    All the devices need to use the same Email and Password
    The MyDrive Web (v3) Route planner will then sync to all the devices either Over The Air or via USB as applicable
    _______________________________________________

    I find it best for the initial syncing to be over USB Cable, the transfer is almost instant, especially large .Ov2 files or large numbers of POI files (I run 107 POI on my devices)
    (1)... You will need your device connected to your PC via a Tomtom USB cable...
    (2)... MyDriveConnect running in the background
    (3)... The MyDrive Route Planner running, to be able to add whatever data you want to synchronize across you device/s
    (4)... If you have multiple devices you can only connect one device at a time over USB... Each device must be logged into the MyDrive menu on the device with the same Email address and Password that you used for the MyDriveConnect account

    The Menu path to log into MyDrive on the devices.....
    NAV4 devices............ MyDrive Menu path = (.... Menu) > Tomtom Services > MyDrive
    NAV5 Wi-Fi devices.... MyDrive Menu path = (.... Menu) > Settings > MyDrive
    Note... The only way to change a password on the device is via a Factory Reset

    The MyDrive Route Planner HERE... https://mydrive.tomtom.com
    ________________________________________________
    ________________________________________________

    When transferring Planned routes or Destinations across multiple devices... Having all of your devices on the same password and email address can give a glitch with the Live and BYOC devices
    See Cut and Paste below 'Grove Sales' wrote:
    Quote...
    We have 3 Go 5100 devices and just recently we have a problem whereby any selected destination is sent to the other 2 devices and vice versa. Has anyone else come across this and if so how do we get them unlinked??
    End Quote...

    If you prefer the single global account across the three devices where the user only has to load the POI’s/Favorites once to the single global Cloud Account
    There is a workaround try..... Logging out of MyDrive on all the devices
    When you need to sync the route file... Log back into MyDrive on the device/s you wish to sync the data
    I use this method with five devices... After all, you only need to enter the password, the device remembers the email address
    ____________________________________

    But If you are not happy logging in/out of MyDrive on 6000's and you wish to use the 6000's, you will need to set up a MyDrive account with different Email and password for each device... the downside is you will need to set up and maintain multiple MyDrive Online Route Planner accounts for any MyPlaces, POI's and Routes you wish to sync to the individual devices
    ____________________________________

    Logging in/out of MyDrive is the way to go....
    I maintain three NAV4 devices GO 5000, Start 60, Rider 400 and two NAV5 (Wi-Fi) GO 520, 620 by simply logging in/out of MyDrive
    I use a single password across all the devices... You only need to enter the password, the device remembers the email address
    Most of the time on the individual devices I am out logged of MyDrive and only log in to sync data as required, then log out again

    Note..... Logging out of MyDrive on the device does not stop the device receiving Tomtom Traffic and live services info The above does not work in the USA the Live Traffic system is different to UK/Europe

    ATB YFM
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