My device is saying 'Connection disabled go to sharing setting'. I only have 'My device' in settings

hxtrigger
hxtrigger Registered Users Posts: 2
New Seeker
How do I resolve the above?
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Answers

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @hxtrigger
    Welcome to the community!
    Are you able to access 'Information Sharing' by following the steps below-

    0263prkx8va3.png

    If not, then please report this to our customer service...

    Thanks, Vikram
  • hxtrigger
    hxtrigger Registered Users Posts: 2
    New Seeker
    Hi
    In settings I only have ‘about my device’.
    I do not have ‘me and my device’. No open updates on my drive.
    How do I get around this?
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @hxtrigger
    Please get in touch with our customer service. They can activate a software patch/fix that can be downloaded to resolve this problem.

    Regards, Vikram