My device is saying 'Connection disabled go to sharing setting'. I only have 'My device' in settings — TomTom Community

TomTom Traffic, LIVE- and other Services

My device is saying 'Connection disabled go to sharing setting'. I only have 'My device' in settings

hxtriggerhxtrigger Posts: 2 [New Seeker]
in TomTom Traffic, LIVE- and other Services
How do I resolve the above?
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Answers

  • VikramKVikramK Posts: 10,933 Moderator
    Hi @hxtrigger
    Welcome to the community!
    Are you able to access 'Information Sharing' by following the steps below-

    0263prkx8va3.png

    If not, then please report this to our customer service...

    Thanks, Vikram
  • hxtriggerhxtrigger Posts: 2 [New Seeker]
    Hi
    In settings I only have ‘about my device’.
    I do not have ‘me and my device’. No open updates on my drive.
    How do I get around this?
  • VikramKVikramK Posts: 10,933 Moderator
    @hxtrigger
    Please get in touch with our customer service. They can activate a software patch/fix that can be downloaded to resolve this problem.

    Regards, Vikram
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