My GO 5000 does not start up at all — TomTom Community

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

My GO 5000 does not start up at all

GO5000_skrGO5000_skr Posts: 3 [Apprentice Seeker]
in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
I hear the drums, see the TomTom logo but nothing else happens,. no moving bar etc. I tried the factory reset whilst pressing the button very often but no success, any possibility to perform another reset ?

Answers

  • YamFazManYamFazMan Posts: 19,209
    Superusers
    edited September 2020
    Hi
    @GO5000_skr
    Welcome to the site....
    Have you installed a Micro SDHC Memory Card in to your GO 5000 for your Maps... If 'Yes' Try Starting the GO 5000 without the Memory Card....

    Stay Safe... ATB YFM
  • GO5000_skrGO5000_skr Posts: 3 [Apprentice Seeker]
    no, no SD card installed, the "no start anymore" happened after updating the device but as long as the device is not starting up MyDriveConnect will not recognized it either :-(
  • DougSmith3DougSmith3 Posts: 1 [New Seeker]
    My device is doing the same after latest update. Took out SD and reloaded map still not working and cannot get setting up to do reset.
  • GO5000_skrGO5000_skr Posts: 3 [Apprentice Seeker]
    so far no solution, device is showing the TomTom-logo when switched on and it is possible to hear the sound but after that nothing happens no matter how often you switch on and off :-(
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