Speed camera on TomTom 52

Campanology

When the speed camera subscription expires, how is it possible to retain the data that has been downloaded and paid for previously. How is it possible to reload speed camera files and where are they found

VikramK

Hi @Campanology

Welcome to the community!
The functionality for TomTom models has changed, speed cameras services are tied to a subscription. When a speed camera subscription expires, the TomTom device will stop alerting.

Thanks, Vikram

VikramK

Hi @Campanology

Welcome to the community!
The functionality for TomTom models has changed, speed cameras services are tied to a subscription. When a speed camera subscription expires, the TomTom device will stop alerting.

Thanks, Vikram

Jose0786

Well, the truth is that it leaves a lot to say about the Tomtom brand, since if they are going to take away what you paid or had once, I do not see it as ethical or moral, it is like having a mobile with some paid application, and updating the software have it taken away from you. I thought of acquiring a more complete model, but having seen what I have seen, I will opt for another brand. Instead of improving what has already been acquired, they make it worse, I am very upset about that. But as always to find another that offers better service. a greeting



Mod edit: Machine translated (Spanish)

Campanology

If TomTom change the terms and conditions that relate to a reason to purchase a product after you have purchased it they should still enable the data that has already been downloaded and paid for to be still visible, even though updates could not be downloaded. Surely such change is illegal. The only other option is to allow the data to be seen or provide a full refund to enable the purchase of another unit even if it is from one f your competitors.

Campanology

No answer given

thearif

Some people i know still get the alert and they do not have camera alerts subscription, how is that ?

pneme82

thearif wrote: »

Some people i know still get the alert and they do not have camera alerts subscription, how is that ?

HI Thearif. I did not have the subscription and I have had alerts for over two years. I have updated my SATNAV a number of times but had to do so recently and noticed it had been taken off. This is nothing but a scam in all honesty, does anyone know an alternative to Tom tom

pneme82

VikramK wrote: »

Hi @Campanology

Welcome to the community!
The functionality for TomTom models has changed, speed cameras services are tied to a subscription. When a speed camera subscription expires, the TomTom device will stop alerting.

Thanks, Vikram

We were not sold these devices under these conditions Stop being a front man for a company that has rolled out a dodgey policy. Dictators and the rest do the same, they have spokes persons that sell their wrongs as right.

Campanology

The question has still not been answered and the problem resolved. If you are claiming that the speed camera alerts updates are linked to a subscription why are the prior alerts still not showing on the unit. If you have changed your terms and conditions they can only legally relate to units purchased post these changes. To claim that the change in conditions relate to prior owned units is illegal. Please ensure that the data is reinstated on my unit although future updates would therefore not be available until a new subscription is activated. You keep claiming that I am a long standing customer but your actions seem completely different. Is Tomtom actively encouraging customers to buy elsewhere?

SwanseaJack___185

My 135 has stopped working. Too old to revive I am told. Looking at new TomTom's - how much are the Speed Camera Renewals after trial period?

Ron_M

I have the same issue that the speed cameras get disabled.
Please give us the status back which we had before.
I bought this TOMTOM because of this function and now they just take it off ?
Please find a solution for it,
Thanks
Ron

DougLap

Hi @Ron_M

I thought the Tomtom Via62 which is in your Profile came with 3 moths Speed Cameras. I think you need to contact Customer Support as they can check what the settings are for your unit on the TT servers and change if appropriate.

Doug

benels

By buying a cheap update i am tricked to buy updates continuesly or have no warnings at all . Very very bad trick and a reason to go to another brand. Bye bye tomtom

benels

How can i end my speed camera warnings subscription asap?

titchyblackcat

Tomtom have stolen our software.
If the subscription was for new buyers i could understand that but, not for people that bought the software previously.

YamFazMan

Hi
@titchyblackcat
There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....

Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....

See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

Tomtom Speed Cam FAQ….
See... https://help.tomtom.com/hc/en-gb/articles/360015806999
_________________________
_________________________

Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

BikerG

I have a tom tom GO 500 with lifetime updates why did it stop reporting cameras after I did an update?

Willy875

Have you checked your settings? on Mydrive connect have you tried to reinstall them?
Come back on Monday, the moderator @VikramK will review your account and assign you the service.