Troubled TOMTOM after installing new map
draarn
Posts: 7 [Apprentice Seeker]
I have a Go Live Camper & Caravan (Go Live 1005). It has worked without any issues for about 7 years. Recently I bought and installed a new map (Europe v10.55), and then the devise became totally useless.
Totally useless, as said!
Any proposals for a fix, any one?
- Turning it selves on an off all the time.
- Time-wheel spinning constantly.
- Problems finding GPS-connection.
- Loosing the map-image.
- Often not responding when touching the screen.
Totally useless, as said!
- I did change the new map from "Europe Camper v9.50" to "Europe v10.55" (standard map), and checked the comparability with the devise before purchasing.
- The old and new map was installed/uninstalled simultaneously.
- I have tried to uninstall the new map as well, reinstalling the old one, but then the problems is still there.
- I have tried resetting the devise to factory settings, with no effect.
Any proposals for a fix, any one?
0
Best Answer
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YamFazMan
Posts: 18,461 
SuperusersHi
@draarn
Have you installed a 16GB Or 32GB Class 10 Micro SDHC Memory card ???
Important Catch22....
The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... The Map size now exceeds the 8GB on-board Memory size on the NAV4 devices, this is an unfortunate, but real Catch22 situation....
The latest NAV4 Full Europe Map size is now around 9GB
See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
Stay Safe... ATB YFM
5
Answers
Superusers
@draarn
Welcome to the site....
What are the first 2 Characters of the serial number (Don't post the full serial Number)
Stay Safe... ATB YFM
I did the two-character-check before buying the map, and got a "green" for "go"...
Superusers
@draarn
Have you installed a 16GB Or 32GB Class 10 Micro SDHC Memory card ???
Important Catch22....
The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... The Map size now exceeds the 8GB on-board Memory size on the NAV4 devices, this is an unfortunate, but real Catch22 situation....
The latest NAV4 Full Europe Map size is now around 9GB
See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
Stay Safe... ATB YFM
...and the indicator for free space after installing the new map indicates only 70-80% use of memory.
Bought a MiniSD-card right away, (32GB, to be on the safe side
Thanks a lot...
Superusers
@draarn
You're welcome, glad you're sorted
But after posting my reply I was sat watching the TV, and thought, the NAV3 devices have much smaller Maps than the NAV4 & NAV5 devices... I'm so used to posting about the latest devices I forgot... But all's well that ends well... I guess the Full Europe map + the Camper Map were still pushing the 8GB onboard memory limits of the GO Live 1005 Camper & Caravan....
Stay Safe... ATB YFM
Yesterday evening the TOMTOM worked perfectly...
...but today It's back to the same ****!
Now I wonder if it can be an issue with the battery, ...or the USB-adaptor in the 12v output in the car (?)
Before trying It yesterday, I had the navigator connected to an 230v charger for hours, before updating. The indicator-light on the devise was green. Today it was yellow when driving...
Superusers
@draarn
Are you using the supplied Tomtom Power adapter & Lead ???
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd party Mismatched Charger Adapters won't run and charge the device at the same time
Stay Safe... ATB YFM
Nope, not now anyway...I'll have a look in my camper. To much electrical stuff flying around these days...
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Yes! I found It in the camper rubble..!