Troubled TOMTOM after installing new map
draarn
Registered Users Posts: 9 
Apprentice Seeker
Apprentice Seeker
I have a Go Live Camper & Caravan (Go Live 1005). It has worked without any issues for about 7 years. Recently I bought and installed a new map (Europe v10.55), and then the devise became totally useless.
Totally useless, as said!
Any proposals for a fix, any one?
- Turning it selves on an off all the time.
- Time-wheel spinning constantly.
- Problems finding GPS-connection.
- Loosing the map-image.
- Often not responding when touching the screen.
Totally useless, as said!
- I did change the new map from "Europe Camper v9.50" to "Europe v10.55" (standard map), and checked the comparability with the devise before purchasing.
- The old and new map was installed/uninstalled simultaneously.
- I have tried to uninstall the new map as well, reinstalling the old one, but then the problems is still there.
- I have tried resetting the devise to factory settings, with no effect.
Any proposals for a fix, any one?
0
Best Answers
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Hi
@draarn
Have you installed a 16GB Or 32GB Class 10 Micro SDHC Memory card ???
Important Catch22....
The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... The Map size now exceeds the 8GB on-board Memory size on the NAV4 devices, this is an unfortunate, but real Catch22 situation....
The latest NAV4 Full Europe Map size is now around 9GB
See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
Stay Safe... ATB YFM
5 -
Hi
@draarn
Are you using the supplied Tomtom Power adapter & Lead ???
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd party Mismatched Charger Adapters won't run and charge the device at the same time
Stay Safe... ATB YFM
0
Answers
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The first two characters in the serial is "ST"
I did the two-character-check before buying the map, and got a "green" for "go"...0 -
Hi
@draarn
Have you installed a 16GB Or 32GB Class 10 Micro SDHC Memory card ???
Important Catch22....
The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... The Map size now exceeds the 8GB on-board Memory size on the NAV4 devices, this is an unfortunate, but real Catch22 situation....
The latest NAV4 Full Europe Map size is now around 9GB
See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
Stay Safe... ATB YFM
5 -
OK, ...I haven't installed any MicroSD-card at all, have only used the internal memory. This being said, the devise-issue remains after reinstalling the old map...
...and the indicator for free space after installing the new map indicates only 70-80% use of memory.
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I see I can choose to install a smaller area map. I'll might try to install the Scandinavia map, and if this turns out to work ok, I'll better buy a MicroSD-card for full install... 0
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Installed a the smallest single map on my list, The French Antilles, uninstalled the map over Europe. No buggy issues with the Antilles, regarding GPS-contact, shutting off and such. Couldn't try it on the road though...
Bought a MiniSD-card right away, (32GB, to be on the safe side ) reinstalled the map over Europe to the card...works perfectly! 
Thanks a lot... 0 -
Hi
@draarn
You're welcome, glad you're sorted
But after posting my reply I was sat watching the TV, and thought, the NAV3 devices have much smaller Maps than the NAV4 & NAV5 devices... I'm so used to posting about the latest devices I forgot... But all's well that ends well... I guess the Full Europe map + the Camper Map were still pushing the 8GB onboard memory limits of the GO Live 1005 Camper & Caravan....
Stay Safe... ATB YFM0 -
*ehm* I might have concluded the success a bit to soon
Yesterday evening the TOMTOM worked perfectly...
...but today It's back to the same shit!
Now I wonder if it can be an issue with the battery, ...or the USB-adaptor in the 12v output in the car (?)
Before trying It yesterday, I had the navigator connected to an 230v charger for hours, before updating. The indicator-light on the devise was green. Today it was yellow when driving...0 -
Hi
@draarn
Are you using the supplied Tomtom Power adapter & Lead ???
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd party Mismatched Charger Adapters won't run and charge the device at the same time
Stay Safe... ATB YFM
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