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thanks but still not working, my pc is on win 10 and the update box says there are 3 updates available but only shows 2 , the west eu map v10.55 and quick gpsfix, if i click update it tries for 3 or 4 mins the says can't connect to server, try again! i've been trying for about a year now!!
I have just noticed that the "free space" on my satnav is 3291mb and the update is 3648mb ! Is there a way to remove unnecessary files from my satnav, if so will this cure my problem
sorry for the delay in replying, no memory card slot for this model "start 20".
can i do a full factory reset, would this clear enough space to update.?
on my drive connect It says : our servers are busy right now : then it suggests i enable logs which i have done, or disconnect and try later ! but no change.
the home page say 3 updates , update all = 3744mb western europe v10.60
Hi @ferret25f
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________
followed the first half of your instruction and it may of worked. on the screen it now shows a percentage that has downloaded (4%) and says 1hr 35min to go. THANKS.
Hi @ferret25f
You're welcome, glad you're sorted
To help others in the community....
If my reply answered your question ???
On my Reply....
Please answer 'Yes' To... Did this answer the question? 'Yes'< >' No'
Hello,
Firt of all, Try to log out of MyDrive Connect, then
After-that, restart the PC or Laptop via the menu entry "Restart" and then log back into mydrive connect.
ferret25f
Posts: 9 [Apprentice Traveler]
Comments
Superusers
Try to log out of MyDrive Connect, then restart the PC via the menu entry "restart" and then log back into mydrive connect
Superuser
Try the following.
https://discussions.tomtom.com/en/discussion/comment/1717325/#Comment_1717325
Doug
Superuser
What size memory card have you got installed? The maximum you can add is 32gb.
The problem is you need a map on the internal memory to enable you to replace the extra memory card with a bigger one.
Much will depend on whether @VikramK is able to add a small map to your unit that you can load on the internal memory.
Doug
can i do a full factory reset, would this clear enough space to update.?
Superuser
The Start 20 is listed as having an extra memory slot. Could you check using the following including the video.:-
https://help.tomtom.com/hc/en-au/articles/360013898140-Using-a-memory-card-with-a-TomTom-device
Doug
Superusers
@ferret25f
Welcome to the site....
Tomtom Video... Where to find the memory card slot on your device
Stay safe... ATB YFM
Superusers
@ferret25f
Welcome to the site....
Are there any error messages displaying on MyDrive Connect or the Device ???
Stay Safe... ATB YFM
the home page say 3 updates , update all = 3744mb western europe v10.60
Superusers
@ferret25f
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM
Superusers
@ferret25f
You're welcome, glad you're sorted
To help others in the community....
If my reply answered your question ???
On my Reply....
Please answer 'Yes' To... Did this answer the question? 'Yes'< >' No'
Stay Safe... ATB YFM
Firt of all, Try to log out of MyDrive Connect, then
After-that, restart the PC or Laptop via the menu entry "Restart" and then log back into mydrive connect.