Real-time traffic unstable

GruntSix

It is my experience that real-time traffic has become very unstable. And that it has been so for a while.
Although my device is connected to my phone, it loose the connection to Live Traffic on many-to-most of my trips.

I can – most of the time - save it by re-booting my device *)
However, it’s a real annoyance to do it ‘on the fly’. And with the rush hour traffic nearing the levels from before Covid-19 I must have a stable device to guide me through rush hours

Any ideas of what could be wrong?

Kind Regards

Jesper

Area: Greater Copenhagen

Phone: Samsung Galaxy S9

Device: GO PROFESSIONAL 520

Both has latest updates and I make sure that my phone has the proper settings and that my device and phone are connected


*) Hibernating does not help in my expedience

VikramK

@GruntSix

Welcome to the community!

This could be related to a software glitch, I would recommend that you do a factory reset on the device and test it again..

Main menu- Settings- System- Reset device.

To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

See user guide

Also, delete Bluetooth pairing on your smartphone before you connect the device with the phone....

Regards, Vikram

VikramK

@GruntSix

Welcome to the community!

This could be related to a software glitch, I would recommend that you do a factory reset on the device and test it again..

Main menu- Settings- System- Reset device.

To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

See user guide

Also, delete Bluetooth pairing on your smartphone before you connect the device with the phone....

Regards, Vikram

GruntSix

Hi VikramK
Thank you, will give it try
Take care
J