Tried to do the buildings update but it has wiped my memory and I now have no maps ! Help please ?

Mouse8

Hi all, I have tried to update my GO 5000 after being prompted by email. Have gone on and started the buildings update but it took forever, failed and has now wiped all my memory so I have no maps at all. Is TomTom having a moment ? Is there something wrong with this update or am I just unlucky ??????? Any advice appreciated thank you in advance !

DougLap

Hi @Mouse8

Does this help

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

Possibly @VikramK will add a small map to your account which you can add to your internal memory.

Doug

DougLap

Hi @Mouse8

Does this help

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

Possibly @VikramK will add a small map to your account which you can add to your internal memory.

Doug

Mouse8

Thank you we have sorted the GO 5000 now to try and sort the PRO 620 we brought today and has done the same

DougLap

Hi @Mouse8

Glad you have sorted the GO5000. Here is a video which might hep re your Pro GO620.

https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest

Doug

Mouse8

Thank you again I am trying this but my download gets to 9% then starts again from 0% I will keep trying

DougLap

Hi @Mouse8

Maybe @VikramK can check to see what the logs say for your unit on the TT servers and see if there is a problem if you have tried several times.

Doug