Order still "in process" even after 14 days..
darbonville
Posts: 2 [New Seeker]
I ordered a GPS on 16th August, and payment is done. But it still seems "in process" even after 14 days. What's going on there? No update about delivery time. Customer service is a complete disaster. Impossible to reach to anyone. I'd like to cancel the order, but I have no idea how to do as we don't have even an email addresse to reach out. So, this is my story ! Thanks !
0
Answers
Welcome to the community!
I am sorry, there is not much help we can offer on a public forum.
See the steps advised on the below link to help you get in touch with the customer service....
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Regards, Vikram
Superuser
Here is some more info on contacting Customer support.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.
There is currently no Phone line Customer Support with so many working from home.
If you have a problem with the above link try another browser.
You could also try Clicking on Contact Us at the bottom of this page under the heading Support.
When you have signed in on the next page Tap Red Contact Us
Type Help in next box then hit return
Help box appears with a few suggestions. Just Tap the Contact Us at the bottom
Box appears with Chat/Email
Doug