Order still "in process" even after 14 days..

darbonville
darbonville Registered Users Posts: 2
New Seeker
in Travel lounge
I ordered a GPS on 16th August, and payment is done. But it still seems "in process" even after 14 days. What's going on there? No update about delivery time. Customer service is a complete disaster. Impossible to reach to anyone. I'd like to cancel the order, but I have no idea how to do as we don't have even an email addresse to reach out. So, this is my story ! Thanks !

Answers

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    edited September 2020
    Hi @darbonville

    Welcome to the community!
    I am sorry, there is not much help we can offer on a public forum.
    See the steps advised on the below link to help you get in touch with the customer service....
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram
  • darbonville
    darbonville Registered Users Posts: 2
    New Seeker
    Will try. Thanks !
  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @darbonville

    Here is some more info on contacting Customer support.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug

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