Update takes me to the how to update page not the actual update page

Burnie

Hi I find this software impossible to update my free lifetime maps. Your site says an update is available, but when I click on update my device it redirects me to the how to update page. If I click on that page I then get redirected to the discussion page. Where do I simply update my device from? it is a Rider 400 with lifetime free maps. I'm running OS-X 10.15.6 & the latest version of your mydrive, & have tried standard & beta versions. My device is connected & routes import ok, but not map updates !

YamFazMan

Hi
@Burnie
See Tomtom Video....
How to update your device using MyDrive Connect....



Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
Do not have your Rider 400 connected to your PC while installing MyDrive Connect
Install and Run MyDrive Connect
Connect your Device to a USB Port on your PC

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....

How to install maps and updates with MyDrive Connect
https://help.tomtom.com/hc/en-gb/articles/360013960039-How-to-install-maps-and-updates-with-MyDrive-Connect#h_14815a26-c2da-45a6-82f0-834fa684e736

Stay Safe... ATB YFM