No maps offered for installation TomTom

fonta69

When updating my device I have lost all the maps, in said device it tells me that there are none but without on the contrary in MiDrive connet it tells me that they are, could someone help me?


Mod edit: Machine translated (Spanish)

YamFazMan

Hi
@fonta69
Google Translate....

fonta69 wrote: »

When updating my device I have lost all the maps, in this device it tells me that there are none but without on the contrary in MyDrive connect it tells me that they are, could someone help me?

@VikramK one of the site Moderators has posted this FAQ....
See Case 2... The device shows No maps found and MyDrive Connect displays your device is updated.
Here... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found/p1
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Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
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Google Translate....
@VikramK uno de los moderadores del sitio ha publicado estas preguntas frecuentes ...
Consulte el caso 2 ... El dispositivo muestra No se encontraron mapas y MyDrive Connect muestra que su dispositivo está actualizado.
Aquí ... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found/p1
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Debido a COVID-19, el servicio telefónico se suspendió
Para líneas de chat o correo electrónico de soporte de Tomtom ... (Horas normales de oficina)
La forma de comunicarse con el Servicio de atención al cliente ha cambiado [/ b]
Ver ... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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La forma oficial de ponerse en contacto con el soporte de Tomtom .....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM