Live Traffic and speed camera

mickholl

Hi, I purchased my Tomtom Go Professional 6200 in mid June 2020 and started using it in early July 2020. After several days usage a message appeared on screen saying that these two features would expire on July 22nd which they did. Have I done something wrong when doing the original set up?
Regards
Mike

DougLap

Hi @mickholl

What 2 features have expired? The Live cameras and Traffic I think is free for the first year so should still be available.

Hopefully @VikramK can pick this up on Monday and check the settings for your unit on the TT servers and advise you. Look back then.

Doug

mickholl

Hi Doug, thanks for your reply. Yes it was live traffic and speed cameras thati have expired. i returned to the sale point with it yesterday and their guys had a look at it and tried several things but to no avail so hopefully VikramK can help. I have also performed 2 factory resets.

Mick.

VikramK

@mickholl
Hi Mick,

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

mickholl

Thanks Vikram, all sorted. Just turned the device in and both services are working. Didn't have to perform a soft reset. Once again, many thanks for sorting this out.
Mick.

DougLap

Hi @mickholl

Glad you are sorted

Doug