Live Traffic and speed camera

mickholl
mickholl Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi, I purchased my Tomtom Go Professional 6200 in mid June 2020 and started using it in early July 2020. After several days usage a message appeared on screen saying that these two features would expire on July 22nd which they did. Have I done something wrong when doing the original set up?
Regards
Mike

Comments

  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @mickholl

    What 2 features have expired? The Live cameras and Traffic I think is free for the first year so should still be available.

    Hopefully @VikramK can pick this up on Monday and check the settings for your unit on the TT servers and advise you. Look back then.

    Doug
  • mickholl
    mickholl Registered Users Posts: 3
    Apprentice Seeker
    edited August 2020
    Hi Doug, thanks for your reply. Yes it was live traffic and speed cameras thati have expired. i returned to the sale point with it yesterday and their guys had a look at it and tried several things but to no avail so hopefully VikramK can help. I have also performed 2 factory resets.

    Mick.
  • VikramK
    VikramK Administrators Posts: 13,716
    Moderator
    edited September 2020
    @mickholl
    Hi Mick,

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • mickholl
    mickholl Registered Users Posts: 3
    Apprentice Seeker
    Thanks Vikram, all sorted. Just turned the device in and both services are working. Didn't have to perform a soft reset. Once again, many thanks for sorting this out.
    Mick.
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @mickholl

    Glad you are sorted

    Doug