Maps not found

max3carter

I bought a new SD card with 2020 maps from my renault clio but when I insert the new card it says "no map found". When I put the card in my computer I can see all the files and map files on the card. Any tips?

DougLap

Hi @max3carter

Let’s see what @VikramK has to say when he is back on the Forum next week.

Doug

YamFazMan

Hi
@max3carter
Did you purchase the new SD card from an official Tomtom suppler ???
Scammers on Amazon sell fake TomTom SD cards....
Here... https://discussions.tomtom.com/en/discussion/1126137/for-the-tomtom-staff-there-is-a-scammers-on-amazon-sell-fake-tomtom-sd-cards/p1

Stay Safe... ATB YFM

max3carter

I bought the card from tomtom international bv. It all looked legit but you never know these days.

VikramK

Hi @max3carter

Welcome to the community!
Please get in touch with our customer service with the order number(SD card purchase).
I am not sure if will could arrange a replacement or activate the same map for you to download using TomTom HOME. They are in a better position to advise on this...

Thanks, Vikram

myshuker

Hey comminuty,
I have problem with map in my GPS (Start 25) , I tried to update the system from about 2 mounths ago and when the updating in progress the internet was cutted so the updating was interrrupted , then I missed the maps on the device . I tried all the method I was found it on the internet but that doesnt help me.
please how can help me

myshuker

S/N: BQxxxxxxx016



Mod edit: Please don't post private or personal information on a public forum. Thanks!

DougLap

Hi @myshuker

Does this help?

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

Doug