Maps deleted after failed update

pnromulus
Registered Users Posts: 3 
Apprentice Traveler

Apprentice Traveler
I tried to update my map as the device has prompted me several times to do so. The only map I did have was the map that came with the device when it was bought. The device started updating but a couple of minutes in to the update it stated "update failed" and the map disappeared from my device.
When I boot the device it says "no maps found". When looking at Tomtom Home it says that I have to buy a map to proceed and that my device is updated.
I've tried resetting the device with the 20 second power button hold down and the 3 taps on the power button, but it hasn't worked.
Cn an admin please activate map on my device?
When I boot the device it says "no maps found". When looking at Tomtom Home it says that I have to buy a map to proceed and that my device is updated.
I've tried resetting the device with the 20 second power button hold down and the 3 taps on the power button, but it hasn't worked.
Cn an admin please activate map on my device?
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Answers
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Hi.
No, because I dont have a backup on my computer.0 -
Hi @pnromulus
The following ONE IQ Routes (P1/PS/P2/PU) units have been declared obsolete bt Tomtom and are no longer supported by Tomtom.
You will have to see if @VikramK is able to allocate a map to your device. Look back here next week.
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Hi @pnromulus
Welcome to the community!
Could you send me the serial number of your device through a private message, please?
Thanks, Vikram
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This discussion has been closed.