Maps deleted after failed update

pnromulus Registered Users Posts: 3
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
I tried to update my map as the device has prompted me several times to do so. The only map I did have was the map that came with the device when it was bought. The device started updating but a couple of minutes in to the update it stated "update failed" and the map disappeared from my device.
When I boot the device it says "no maps found". When looking at Tomtom Home it says that I have to buy a map to proceed and that my device is updated.
I've tried resetting the device with the 20 second power button hold down and the 3 taps on the power button, but it hasn't worked.
Cn an admin please activate map on my device?


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