Maps deleted after failed update

pnromulus

I tried to update my map as the device has prompted me several times to do so. The only map I did have was the map that came with the device when it was bought. The device started updating but a couple of minutes in to the update it stated "update failed" and the map disappeared from my device.
When I boot the device it says "no maps found". When looking at Tomtom Home it says that I have to buy a map to proceed and that my device is updated.
I've tried resetting the device with the 20 second power button hold down and the 3 taps on the power button, but it hasn't worked.
Cn an admin please activate map on my device?

DougLap

Hi @pnromulus

Does this help?

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

Doug

pnromulus

Hi.

No, because I dont have a backup on my computer.

DougLap

Hi @pnromulus

The following ONE IQ Routes (P1/PS/P2/PU) units have been declared obsolete bt Tomtom and are no longer supported by Tomtom.

You will have to see if @VikramK is able to allocate a map to your device. Look back here next week.

Doug

VikramK

Hi @pnromulus

Welcome to the community!

Could you send me the serial number of your device through a private message, please?

Thanks, Vikram

pnromulus

Thanks to both of you @DougLap and @VikramK for your help! I've sent a picture with serial number to VikramK