TomTom no longer recognizes the memory card.

JoohnyA

My Tomtom asks for a card while it was installed on the memory card. This has happened before, but after removing the memory card and then re-mounting it, navigation started again. Now the TomTom won't boot anymore, I even formatted the memory card. The card is visible in my PC and I can copy to it and open files, but in MyDrive the card is no longer visible, but the internal memory of the Tomtom (approx 6100 MB) is. The card has functioned for several years.Memory card: Micro SDHC class 10 32GB. What could have happened?

DougLap

Hi @JoohnyA

@VikramK may be able to add a small map to your account so you can load that on the internal memory. Then you can reformat the memory card in the unit and then reinstall your main map.

Once sorted if you have a small map don’t remove it from the unit. It’s presence means that if you lose the main map again for any reason the little map will enable the unit to work normally and you can reinstall the main map.

Doug

VikramK

Hi @JoohnyA
Your TomTom comes with world maps, try installing a smaller map like Venezuela on to the internal memory of the device

Thanks, Vikram

DougLap

Hi @JoohnyA

@VikramK may be able to add a small map to your account so you can load that on the internal memory. Then you can reformat the memory card in the unit and then reinstall your main map.

Once sorted if you have a small map don’t remove it from the unit. It’s presence means that if you lose the main map again for any reason the little map will enable the unit to work normally and you can reinstall the main map.

Doug

VikramK

Hi @JoohnyA
Your TomTom comes with world maps, try installing a smaller map like Venezuela on to the internal memory of the device

Thanks, Vikram

agc65

Hi - did you manage to sort this out? I had a 64GB card I've happily used for years. Suddenly started not being recognised (sometime it would after several restarts). Tried re-formatting the 64GB to no avail, so purchased a 32GB as advised, but still no joy. The device recognises the card, as it asks if I want to use it for maps or routes, and then goes ahead and formats it for Maps. but when I try to install maps to it, it does not show up in the MyDrive Connect App. For the timebeing I have installed a cut-down Europe map on the device, but when travelling would need to use the memory card. Any ideas welcomed ... could it be the contacts inside the device have become coroded?

DougLap

Hi @agc65

Tomtom advise that the maximum size memory card for their devices is 32gb so surprised you got the 64gb card to work.

What make card have you got. Some of the more obscure makes have been known to have issues with Tomtom units. Sandisk, Samsung and other major makes are recommended and should be obtained from a reliable source to avoid fakes.

Doug

agc65

Yes - the 64GB card has worked fine for years. The fact the new memory card is not recognised seems to be an issue with the latest MAC version - see my post here:
https://discussions.tomtom.com/en/discussion/1126877/sd-card-not-recognised-in-mydrive-connect#latest

JoohnyA

DougLap wrote: »

Hi @JoohnyA

@VikramK may be able to add a small map to your account so you can load that on the internal memory. Then you can reformat the memory card in the unit and then reinstall your main map.

Once sorted if you have a small map don’t remove it from the unit. It’s presence means that if you lose the main map again for any reason the little map will enable the unit to work normally and you can reinstall the main map.

Doug

Thanks dude. The solution was perfect.

JoohnyA

VikramK wrote: »

Hi @JoohnyA
Your TomTom comes with world maps, try installing a smaller map like Venezuela on to the internal memory of the device

Thanks, Vikram

Thanks for helping out.