Subscription on my phone

Tundzhay Registered Users Posts: 1
New Seeker
Hello, even though it was paid for two years, after I changed my phone I can't use the navigation, what should I do? Thanks

Mod edit: Machine translated from Dutch!


  • lampard
    lampard Administrators Posts: 5,966
    Hi @Tundzhay

    Welcome to the Community! Can you reset the app and restore the purchases after that? Go to main Menu of TomTom GO app > Settings > Other > Reset App >'also delete downloaded maps and Voices' option should be unchecked and then click on Reset. You'll get an option to purchase a subscription and at the 'bottom restore purchases' > click on it and provide tomtom credentials.

    Regards, lampard