TomTom Carminat - You cannot use this map on this device

Mladjan Registered Users Posts: 2
Apprentice Seeker

I've already posted similar post with this questions, but for some reason it was removed without any administrator message. I bought Renault Megane 3 a few months ago. Approximately one month ago, I wanted to update Europe map that came with the car. When I updated it using TomTom HOME and inserted the SD card into the car I got a message "You cannot use this map on this device - Europe 918". Can you help me with this.

Best Regards,


  • DougLap
    DougLap Posts: 9,822
    Hi @Mladjan

    Hopefully @VikramK can reactivate the map for you. Look back here tomorrow.

  • VikramK
    VikramK Administrators Posts: 13,713
    edited September 2020
    Hi @Mladjan

    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    The present map I activated will get your device back to the working condition; the map version is really old and might be missing several road changes over the years.

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram