I have a go pro 6250 and i have no traffic. — TomTom Community

I have a go pro 6250 and i have no traffic.

I have followed what is suggested by soft reset and then hard reset. Nothing. I try logging into live chat but all that does is send me back to start page. All i want to do is chat to support who hopefully can fix the problem. That bongo thing is totally useless

Answers

  • DougLapDougLap Posts: 6,888
    Superuser
    Hi @tazzie2009

    Try this

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the page that comes up then Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Select the option you want

    Doug
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