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Hi @florab
Welcome to the site....
You haven't stated your Tomtom Model name in your profile ???
Which Tomtom Model do you own ???
If you are talking about an old NAV3 device ....
It's a Safety lock feature....
If you have a route planned/or still active from a previous journey, try deleting the route and try the device again
If you now have access to the device for route planning, the safety lock is still active
When the safety lock is active + a live route you have restricted access to the planning menu buttons
_________________________________________________
Check the setting on your device
If you are still not getting all the planning menu buttons displayed
From the main menu
Tap (Setting)
Right cursor once
Tap (Safety Setting) Un-tick"Show essential menu buttons while driving"
Tap Next
Tap Next
Tap Done
Tap Done
___________________________________________________
Are you are talking about the later NAV4 or Latest NAV5 (Wi-Fi) devices ???
If you have just upgraded to one of the latest devices there isn't a 'Navigate to' button the route planning method is completely different....
florab
Posts: 2 [New Seeker]
Answers
device? app?
Superuser
What model Tomtom do you have?
Doug
Have you tried a factory reset, already?
Thanks, Vikram
Superusers
@florab
Welcome to the site....
You haven't stated your Tomtom Model name in your profile ???
Which Tomtom Model do you own ???
If you are talking about an old NAV3 device ....
It's a Safety lock feature....
If you have a route planned/or still active from a previous journey, try deleting the route and try the device again
If you now have access to the device for route planning, the safety lock is still active
When the safety lock is active + a live route you have restricted access to the planning menu buttons
_________________________________________________
Check the setting on your device
If you are still not getting all the planning menu buttons displayed
From the main menu
Tap (Setting)
Right cursor once
Tap (Safety Setting)
Un-tick "Show essential menu buttons while driving"
Tap Next
Tap Next
Tap Done
Tap Done
___________________________________________________
Are you are talking about the later NAV4 or Latest NAV5 (Wi-Fi) devices ???
If you have just upgraded to one of the latest devices there isn't a 'Navigate to' button the route planning method is completely different....
Stay Safe... ATB YFM