regarding my order
gvmoral
Posts: 3 [Apprentice Seeker]
Dear Sir / Madam,
I am writing to you to raise an issue about: Online Shopping
The issue that I have experienced was: I Ordered the product 19th June 2020 Still I did not received it yet ! Try to send several text very hard to contact the customer service
It occurred on: 25/08/2020
This meant that It mate me feasted and worried
Expecting the product to deliver asap
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
G M
Registered email address [email protected]
Order number 4xxxxxx45
45 xxxxx Axxxxue
Wxxxxrd Hexxxxxhire
WxxxxxB
I am writing to you to raise an issue about: Online Shopping
The issue that I have experienced was: I Ordered the product 19th June 2020 Still I did not received it yet ! Try to send several text very hard to contact the customer service
It occurred on: 25/08/2020
This meant that It mate me feasted and worried
Expecting the product to deliver asap
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
G M
Registered email address [email protected]
Order number 4xxxxxx45
45 xxxxx Axxxxue
Wxxxxrd Hexxxxxhire
WxxxxxB
0
Best Answer
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DougLap
Posts: 7,966 
SuperuserHi @gvmoral
As I said in reply to your other post this is a customer based forum and so is where users seek to help one another when they have problems. This forum is not a link to Customer Support at Tomtom.
You should seek to contact customer support using the method I suggested. Have you tried to contact them since I posted.
In the meantime have you logged into your account on the Tomtom Website to see if your order is listed there and whether a status of the order is given.
What happened on 28/08/2020?
Have you received an acknowledgement of your order from Tomtom. If so include any order numbers they quote when in contact with Tomtom.
Doug
5
Answers
Superusers
@gvmoral
Welcome to the site....
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status....
Stay Safe... ATB YFM
Sorry to hear about the delay in delivery. I have asked the customer service to look into this one but unfortunately, I don't find a ticket number started to raise the concern.
Have you contacted the customer service as suggested by Doug on another topic-
https://discussions.tomtom.com/en/discussion/1126919/i-did-not-received-my-order-yet-it-was-ordered-on-19th-june-2020
I have edited your post above to remove private/personal information. Please be careful when posting such information on a public forum.
Thanks, Vikram
Superuser
As I said in reply to your other post this is a customer based forum and so is where users seek to help one another when they have problems. This forum is not a link to Customer Support at Tomtom.
You should seek to contact customer support using the method I suggested. Have you tried to contact them since I posted.
In the meantime have you logged into your account on the Tomtom Website to see if your order is listed there and whether a status of the order is given.
What happened on 28/08/2020?
Have you received an acknowledgement of your order from Tomtom. If so include any order numbers they quote when in contact with Tomtom.
Doug