Where is activation method of my traffic info on a trucker 5000?
kampmann-lkw
Posts: 13 [Apprentice Traveler]
Repeatedly I asked a question about my traffic info problem. I recently bought for my existing Trucker 5000 a traffic info update. And then I updated everything I could using mydrive ... it only updated the normal European map.
However: Mydrive did NOT show the updated traffic info nor did it occur on the device automatically. In the updates I made before I just called the normal service number - which does not work during Corona, ok -
How do I activate my traffic info system? if you need further info: my tomtom-mail account is:
[email protected]
it should contain all necessary information
Mod edit: Please don't post private or personal information on a public forum. Thanks!
However: Mydrive did NOT show the updated traffic info nor did it occur on the device automatically. In the updates I made before I just called the normal service number - which does not work during Corona, ok -
How do I activate my traffic info system? if you need further info: my tomtom-mail account is:
[email protected]
it should contain all necessary information
Mod edit: Please don't post private or personal information on a public forum. Thanks!
0
Answers
Superusers
@kampmann-lkw
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
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Maybe @VikramK or @lampard the Forum Moderators will pick this up Tomorrow and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
I reviewed your TomTom account and I don't find the order for TomTom Traffic has been allocated.
Have you contacted the customer service with the order number? If not please do as they will be able to sort this for you.
Secondly, TomTom Traffic is not a downloadable service through MyDrive Connect or WiFi. When there is an active subscription on your account the device will provide you LIVE Traffic. Please read more about it in the user guide
Thanks, Vikram