Where is activation method of my traffic info on a trucker 5000?

kampmann-lkw Registered Users Posts: 13
Master Traveler
Repeatedly I asked a question about my traffic info problem. I recently bought for my existing Trucker 5000 a traffic info update. And then I updated everything I could using mydrive ... it only updated the normal European map.

However: Mydrive did NOT show the updated traffic info nor did it occur on the device automatically. In the updates I made before I just called the normal service number - which does not work during Corona, ok -

How do I activate my traffic info system? if you need further info: my tomtom-mail account is:
[email protected]
it should contain all necessary information

Mod edit: Please don't post private or personal information on a public forum. Thanks!