is it possible for a refund?

Garageooms

hi, I send this question for a customer from our garage.
he recieved an e-mail for a promotion on updating his system.
please contact me for more information!
[email protected]

thanks


Mod edit: Please don't post private or personal information on a public forum. Thanks!

DougLap

Hi @Garageooms

He needs to contact Customer Support. So if he logs on to this forum using his Tomtom account then follow:-

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

There is currently no Phone line Customer Support with so many working from home.

If you have a problem with the above link try another browser.

You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

When you have signed in on the next page Tap Red Contact Us

Type Help in next box then hit return

Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

Box appears with Chat/Email

Doug