Why i have been billed for a international map when i did not order it ?

Zanne13 Registered Users Posts: 2
New Seeker
edited August 2020 in TomTom Services
Order #xxxxxx924 dated 24/08/2020

Mod edit: Please don't post private or personal information on a public forum. Thanks!


  • Zanne13
    Zanne13 Registered Users Posts: 2
    New Seeker
    Please Help Me
  • DougLap
    DougLap Posts: 9,824
    Hi @Zanne13

    This is a customer based forum where users help one another.

    You need to contact customer support regarding your issue.

    Tap Contact us under support at the bottom of this page
    Sign in then Tap Red Contact Us
    Type Help in box then hit return
    Help Box appears with a number of suggestions but just hit Contact Us at the bottom of it.
    Chat/Email box appears. Select the one you want. Chat is very busy o may need a number of tries to get connection. Chat only available during working hours.

  • peder
    peder Registered Users Posts: 1
    New Traveler
    I have the same problem from yesterday.
  • Jim_Crooke
    Jim_Crooke Registered Users Posts: 6
    Apprentice Traveler
    I've had money taken for a speed camera update that I have not ordered.
  • YamFazMan
    YamFazMan Posts: 20,785
    Welcome to the site....
    The Tomtom subscriptions are now by default... 'Auto Renew'
    See Here... https://discussions.tomtom.com/en/discussion/comment/1717650/#Comment_1717650

    Stay Safe... ATB YFM