Why i have been billed for a international map when i did not order it ? — TomTom Community

TomTom Traffic, LIVE- and other Services

Why i have been billed for a international map when i did not order it ?

Zanne13Zanne13 Posts: 2 [New Seeker]
edited August 2020 in TomTom Traffic, LIVE- and other Services
Order #xxxxxx924 dated 24/08/2020




Mod edit: Please don't post private or personal information on a public forum. Thanks!

Answers

  • Zanne13Zanne13 Posts: 2 [New Seeker]
    Please Help Me
  • DougLapDougLap Posts: 6,922
    Superuser
    Hi @Zanne13

    This is a customer based forum where users help one another.

    You need to contact customer support regarding your issue.

    Tap Contact us under support at the bottom of this page
    Sign in then Tap Red Contact Us
    Type Help in box then hit return
    Help Box appears with a number of suggestions but just hit Contact Us at the bottom of it.
    Chat/Email box appears. Select the one you want. Chat is very busy o may need a number of tries to get connection. Chat only available during working hours.

    Doug
  • pederpeder Posts: 1 [New Traveler]
    I have the same problem from yesterday.
  • Jim_CrookeJim_Crooke Posts: 6 [Apprentice Traveler]
    I've had money taken for a speed camera update that I have not ordered.
  • YamFazManYamFazMan Posts: 18,470
    Superusers
    Hi
    @Jim_Crooke
    Welcome to the site....
    The Tomtom subscriptions are now by default... 'Auto Renew'
    See Here... https://discussions.tomtom.com/en/discussion/comment/1717650/#Comment_1717650

    Stay Safe... ATB YFM
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