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Hi @4Paws
Welcome to the community!
I would recommend that you contact our customer service.
I have also edited your post above to avoid sharing of private or personal information on a public forum. Thanks, Vikram
For clarity this is a customer based forum where other users seek to help one another with issues they may have. The only way to get your matter resolved is to contact customer support.
4Paws
Posts: 1 [New Seeker]
Answers
Welcome to the community!
I would recommend that you contact our customer service.
I have also edited your post above to avoid sharing of private or personal information on a public forum. Thanks, Vikram
Superuser
For clarity this is a customer based forum where other users seek to help one another with issues they may have. The only way to get your matter resolved is to contact customer support.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.
There is currently no Phone line Customer Support with so many working from home.
If you have a problem with the above link try another browser.
You could also try Clicking on Contact Us at the bottom of this page under the heading Support.
When you have signed in on the next page Tap Red Contact Us
Type Help in next box then hit return
Help box appears with a few suggestions. Just Tap the Contact Us at the bottom
Box appears with Chat/Email
Doug