The routes are not synchronized with the smartphone — TomTom Community

The routes are not synchronized with the smartphone

I5EKXI5EKX Posts: 2 [New Traveler]
I can no longer synchronize TomTom MyDrive with the application on my Smartphone, the routes do not synchronize, I have done all the recommended tests, the versions are the latest available, I have tried on 3 Android Smartphones, nothing! I need support, thanks.




Mod edit: Machine translated (Itlaian)

Answers

  • VikramKVikramK Posts: 10,204 Moderator
    edited August 24
    Hi @I5EKX

    This feature should work as expected however if you’re experiencing issues syncing your routes, please log in to MyDrive web, and toggle sync On/Off. Go back to the GO Navigation app and try again.

    Please keep us posted if this still doesn’t solve the issue. 

    Regards
    Vikram
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