purchase of voice

Mainer990
Mainer990 Registered Users Posts: 1
Novice Seeker
what is the average wait time for a voice download to become available for your device once you've made payment? currently been 3days.

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,489
    Exalted Pioneer
    check with support by sending an email or start a LIVE chat tomorrow. they can tell you the status of the order
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @Mainer990

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug