Syncing problems

Dynamokev
Dynamokev Registered Users Posts: 3
Apprentice Seeker
edited January 24 in TomTom Sports
About once a week, usually after a long run or ride, my watch won’t sync with the app on my iPhone, usually have to delegate the app and reload but lately that is not working ???

Answers

  • Dynamokev
    Dynamokev Registered Users Posts: 3
    Apprentice Seeker
    Delete the app, not delegate!!!
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    The app is buggy and will never be fixed as TT Sports stopped all development when they went out of bf business over 2.5 years go,. Your only option is to reset the connection following these steps and hope for the best. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
  • Dynamokev
    Dynamokev Registered Users Posts: 3
    Apprentice Seeker
    Thanks for the comment, and that’s the steps I am currently following once a week for the last few months, pain to do but it works, just wondered if there was an easier way
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Nope, that is about it.