Account Query — TomTom Community

Account Query

MikeBrowneMikeBrowne Posts: 11 [Apprentice Seeker]
Hi
I need to contact customer services to cance a subscription --how do I do this

Answers

  • DougLapDougLap Posts: 6,922
    Superuser
    edited August 2020
    Hi @MikeBrowne

    If you try the following link, log in then click on the Person Icon top right you will get a heading of various options including Subscriptions. I think you can cancel the sub from there

    https://www.tomtom.com/en_gb/navigation/

    If you want to contact Customer support then try the following.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug
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