I think I have connected to a scam
Opened chat line to explain that I cannot update my maps. After some questions was told the problem would be solved very quickly by phone. I thought "AT LAST SOMEBODY TO ACTUALLY TALK TO" Very quickly my phone rang and a foreign sounding gentleman was initially very helpful but soon seemed to take over control of my laptop and said it was my subscriptions overdue. I do not pay subscriptions and his attitude became quite aggressive. He then said " I see you are lifetime maps, so not a problem" But then he brought up all of my apps on screen and was quick firing questions with what I considered an aggressive attitude and when I told him to stop as I suspected a scam he was even more aggressive. I ended the connection.
About half an hour later I got what also looked like an authentic E-Mail from TomTom to say that the update had not yet been completed and to click on the attached!! I ignored this and I seems that is the end of it.
As far as I can tell, no damage has been done. I am however totally without the latest updates which I cannot get until I install NAVCORE which when I try it says updating device but IT NEVER happens. I am sick and tired of Tom Tom and the inability to talk to anyone. Hope all you people out there are having better service that me. YES I have tried to find the answer via Community but still without success.