Renewal with GO Navigation App
RCS205
Posts: 3 [Apprentice Traveler]
Hi
I recently bought a new license to TomTom Go. Was logged into my TomTom account and payed by Google.
It seems that the account I was logged into no longer can be used and I am now automatically logged in. I can not see which email account the TomTom is linked to.
Problem. I have lost all my favorites and history.
Anyone knows the reason not to log in anymore in the app?
Can it be resolved?
I recently bought a new license to TomTom Go. Was logged into my TomTom account and payed by Google.
It seems that the account I was logged into no longer can be used and I am now automatically logged in. I can not see which email account the TomTom is linked to.
Problem. I have lost all my favorites and history.
Anyone knows the reason not to log in anymore in the app?
Can it be resolved?
0
Best Answers
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paba
Posts: 20 [Outstanding Wayfarer]
So if you go to TomTom services are you logged in MyDrive? Can you relog?
Do you see your favs in cloud https://mydrive.tomtom.com?5 -
Jürgen
Posts: 5,784 
Community Manager@RCS205 Is this fixed?
As paba explained, the email address to sign in for TomTom Services can be different from the one you use for your subscription in Google Play.
From the Main Menu in our app, go to TomTom Service and check what account you're logged into TomTom Services with. On that same page, make sure MyDrive is enabled.10
Answers
Do you see your favs in cloud https://mydrive.tomtom.com?
Was logged into my TomTom app using email adress on my Android phone.
Was asked to renew my subscription.
Renewed and paid by Google. Google account - it is a gmail.
After paying I cannot see which account I am using logging in to Tomtom on the phone.
All history etc. has disapered.
Logging into TomTom web and the original email, I can see that I don't have subsription
Some link between Google and TomTom has disapered.
If your favs were synced to your TT My drive in past just login with that email(TT account). There is no link between TT My drive account and Playstore's account whatsoever.
Community Manager
As paba explained, the email address to sign in for TomTom Services can be different from the one you use for your subscription in Google Play.
From the Main Menu in our app, go to TomTom Service and check what account you're logged into TomTom Services with. On that same page, make sure MyDrive is enabled.
Now I understand the setup.
Thanks