MyDrive Connect - Outage



screen blank after map update

bulld01
bulld01 Registered Users Posts: 3
Apprentice Seeker
in RIDER
i have a Rider v5, which until i updated the maps on Tuesday was working fine, now when i power on i get the welcome screens and theft splash screen, but nothing else. i can tell by the backlight that the device is powered on but cannot access menus, and screen is blank. any ideas or is it dead jim

Answers

  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Hi @bulld01

    Welcome to the community!
    Could you try the troubleshooting steps advised in the article below-
    https://help.tomtom.com/hc/en-gb/articles/360013901940-

    Regards, Vikram
  • bulld01
    bulld01 Registered Users Posts: 3
    Apprentice Seeker
    VikramK wrote: »
    Hi @bulld01

    Welcome to the community!
    Could you try the troubleshooting steps advised in the article below-
    https://help.tomtom.com/hc/en-gb/articles/360013901940-

    Regards, Vikram

    Thank you for this information, I do not have the application option to remove in tomtom home, but have removed all other files and currently downloading the new files, hopefully this will resolve it. I have no way to reset the device though as it has no reset button as described in the video. Is there a way to reset using the power button or on screen if I cannot view the menu
  • bulld01
    bulld01 Registered Users Posts: 3
    Apprentice Seeker
    reinstall on all maps and update complete, still not working, same problem as before, but now i do not get a splash screen at all, just the bootup logo. i have held h power button down till i get the system data and then the tomtom logo for a 2nd time but no different, i think it is dead dead. which is rather annoying as i was going to sell it to offset an upgade cost

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