Connecting to Computer

master_of_puppets Registered Users Posts: 1
New Seeker
I keep getting USB device not recognised when I plug in my Start 25. I'm using Windows 10, however had the same problem on Windows 7


  • VikramK
    VikramK Administrators Posts: 14,339
    Hi @master_of_puppets
    Welcome to the community!
    Could you perform a soft reset when the device is connected to the MyDrive Connect?

    Regards, Vikram