Contact Support - Live Chat

outdoor

Under contact support it says there is a live chat, yet i see no option anywhere to connect with someone live. As well if I'm paying for an App, i would expect to be able to talk with someone to resolve the issue.

YamFazMan

Hi
@outdoor
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

fuchs_peter

I placed an order as guest and put a wrong email address. The confirmation and bill are now sent to a wrong person. How can I change it?

DougLap

Hi @fuchs_peter

You need to contact Customer Support

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

There is currently no Phone line Customer Support with so many working from home.

If you have a problem with the above link try another browser.

You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

When you have signed in on the next page Tap Red Contact Us

Type Help in next box then hit return

Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

Box appears with Chat/Email

Doug