Device not recognised Windows 10

tommy2k20

I have everything TomTom mention in their support videos, but the Smart is 25 always shows up in MyDrive Connect as 'not connected'. It used to work in Windows when I last updated it two months ago, so I don't understand what's happened! Anyone else have this problem?

YamFazMan

Hi
@tommy2k20
Welcome to the site....
Welcome to the site....
If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

______________________

On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\

Stay Safe... ATB YFM