Device not recognised Windows 10

tommy2k20
tommy2k20 Registered Users Posts: 1
Apprentice Seeker
edited August 2020 in MyDrive Connect
I have everything TomTom mention in their support videos, but the Smart is 25 always shows up in MyDrive Connect as 'not connected'. It used to work in Windows when I last updated it two months ago, so I don't understand what's happened! Anyone else have this problem?

Answers

  • YamFazMan
    YamFazMan Posts: 21,149
     Superuser
    edited August 2020
    Hi
    @tommy2k20
    Welcome to the site....
    Welcome to the site....
    If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    ______________________

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    Stay Safe... ATB YFM