My tomtom's GO LIVE 820 takes ages to find a God signal

Peterstetton Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
My tomtom's 820 live takes ages to find a God signal and when it does the live bar doesn't connect so I can't get live traffic. Can you please advise me how to fix it


  • YamFazMan
    YamFazMan Posts: 20,799
    edited August 2020
    Welcome to the site...
    Welcome to the site...
    Fully charge the Battery (At least 2 Hours)
    A low battery can cause GPS Satellite fix problems
    A Drum-roll Soft Start can help.... Hold the ON/OFF Power button in until you hear a Drum-roll sound... Then release the button.... This will reinitialize the devices Operating System, like restarting your PC

    First Plan a route on the device... Now place the device outside with a clear view to the sky
    (I used a 5200 mAh battery power-pack... while waiting for a Satellite lock)
    It can take anything up to 30 Minutes to get the first Satellite Lock
    After the Initial '1st Lock' the device should lock quickly onto the Satellites


    If you are still struggling to get a 1st GPS Fix
    Follow the instructions above then... Place the device on the centre of the Cars roof (I used one of those 'Sticky' rubber mats to stop it sliding off the roof)
    The device will obtain it's first GPS Satellite lock more quickly... The metal roof of the Car acts as a ground-plane for the SatNav GPS Antenna and increases the signal strength

    DON'T FORGET... If you're using the cars roof
    Keep an eye on the device, you wouldn't want a family member driving off not knowing its on the roof or a Thief walking off with your SatNav

    Stay Safe... ATB YFM