missing system language

1mflemig

there is no German or English in " choose language " in my go 6200, either one would be ok.

DougLap

Hi @1mflemig

Thats very odd. Where did you get the device from and what map is on it.

May be @VikramK can look at the unit logs on the TT servers. Look back here tomorrow.

Doug

1mflemig

was bought in Spain all world maps, just has a handful of langsames on.

DougLap

Hi @1mflemig

Okay. Let us see what @VikramK suggests tomorrow.

Doug

VikramK

Hi @1mflemig

Welcome to the community!
Which language is currently selected on the device? Could you try a factory reset- See the steps below-



Let me know if you are able to see the missing languages..

Thanks, Vikram

1mflemig

hi
no language is selected. I bought it from a friend and he did a resets and now there's only Spanich, Italian, purtogues., magyar, polski, and türkce. and one i can't even read.
he said that it was like that whene he bought it, but he did some thing to get German but can't remember how and what.

DougLap

Hi @1mflemig

Have you done the Device Reset that Vikram suggested as that returns the unit to the Out of the Box situation and you will be given the chance to select a language during setting the unit up again. The reason for doing this is German should be in the original options list..

Doug

1mflemig

no language is selected. I bought it from a friend and he did a resets and now there's only Spanich, Italian, purtogues., magyar, polski, and türkce. and one i can't even read.
he said that it was like that whene he bought it, but he did some thing to get German but can't remember how and what.

DougLap

Hi @1mflemig

I read that when you posted it above. My question was in effect have you now done a Device Reset since it was suggested by Vikram.

Doug

1mflemig

yes i did and the result is the same

1mflemig

im somewhat sure i did since i had to pick a language i can't read to get to where i can do the reset.

1mflemig

there are only the languages i said to chose from. i
ithats why i said German and English are missing from the list of system languages .

VikramK

@1mflemig

Certain things for me sound quite baffling..
You said the below-

1mflemig wrote: »

he did some thing to get German but can't remember how and what.

So, is the German language missing again?

Anyways I have asked our team to post some firmware repair jobs in the backend, these jobs will execute once the device connects to a WiFi internet connection or if you connect it to MyDrive Connect.

This device could reboot during this process... Try the same steps that I advised above to do a factory reset. You will be asked to choose a language- see if you can find English and the other missing languages.

Or else this is a case for the customer service to investigate.

Thanks, Vikram

1mflemig

hi.
well i picked Spanish in order to conect to WiFi and I manged it , it synct with my computer but did not do anything else. And now i can't find anymore how to reset it.
i can make out that Trafic, MyDrive and WiFi are conectado.
and I just realized I can get only spanisch voices for the direction .

1mflemig

well I just found the restet again, nothung hapend yet.

1mflemig

that's what the start screen looks like and there is no more.

1mflemig

so now i tried to connect with Mydrive over the computer , i did not configure WiFi , i just get
this.
but it dose sync.

1mflemig

and it dose not show on the naiv that I'm conected, neiter dose it show anything when I'm on WiFi .

1mflemig

well I did figure out how to do the update but it is still the same .

1mflemig

i found it.

1mflemig

but now ther is no computer voice avalibal.

VikramK

Hi @1mflemig

Added two computer voices. Please check for updates... they should be offered as a download.

Thanks, Vikram

DougLap

Hi @1mflemig

👍👍👍👍👍👍👍🥳🥳🥳

Doug