How to instal Map of Europe - TRUCK** to GO 6200

CostiFRigomex
CostiFRigomex Registered Users Posts: 3
New Seeker
Hello. I have the GO6200 and puirchased yesterday Map of Europe - TRUCK** - Latest Map + 6 updates for it. I checked and it said that this device is compatible.

The problem is that I can't instal Map of Europe - TRUCK to this device. I connected the device via MyDrive Connect, but I cannot find the truck maps to instal.

What can I do? Please help me.

Thank you,

Costi

Answers

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Let's direct this to @VikramK so he could check your account.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @CostiFRigomex

    I am not certain that @VikramK is able to see the Purchased maps data so I think you will have to chase Customer Support,

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug
  • CostiFRigomex
    CostiFRigomex Registered Users Posts: 3
    New Seeker
    Thanks Doug. I will try to do that.
  • CostiFRigomex
    CostiFRigomex Registered Users Posts: 3
    New Seeker
    edited August 2020
    Information for other users interested about this topic: Truck maps are not compatible with 6200 NON Professional models.

    I asked for a refund.

    Thanks,
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Oh I actually wanted to ask you if yours is a Professional variant but as you checked in the website, I thought it would be silly.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    edited August 2020
    Hi @CostiFRigomex

    I did wonder what would happen as I was sure I had seen somewhere that Tomtom do not support the addition of a Truck map to a Car unit.

    Doug
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @CostiFRigomex

    Even if you successfully installed the map you could not have used it. The problem is that the NaVCore (the internal software) of the car devices cannot use the specifications of the truck map, speed limit, weight, height, specific POIs, etc ...
    Only Truck/Pro devices can set the size and weight of the truck. As only Camper devices that also have a specific NavCore can manage Camper maps.
    These are more expensive devices than car devices.

    Regards.