Hello - a question about sending a route to my tomtom rider 500 — TomTom Community

Hello - a question about sending a route to my tomtom rider 500

NMJD_2211NMJD_2211 Posts: 1 [New Seeker]
edited August 19 in RIDER
Hello - if I try to send a route to my tomtom rider and open mydrive on Rider it always says: we have a Problem with the connection to tomTom services.
No Synchronisation works

Answers

  • xwintechxwintech Posts: 290 [Supreme Pioneer]
    Hi @NMJD_2211 !
    Welcome to TomTom Discussions!

    Try doing a soft reset, if that doesn't help, do a factory reset which will delete all data so make sure to have a backup. Also try signing out and re-signin to your account in the RIDER itself, it may help.

    Hope this helps!
  • SteveAmisonSteveAmison Posts: 0 [New Seeker]
    New routes would not sync to my Rider410. I have reset the device, and places will sync but not my existing routes I've turned syn off and on on existing tracks to try and force it but it doesn't work
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