Can't get past NAV4 installation

bardwellwrites

Haven't updated my GO 600 in a while and when connecting to MyDrive Connect, it says I must update to NAV4 before updating any files. It does the download and then just sits there and says "Updating" - for hours.

Upon inspection, I found that I only had 354MB free on the device, so maybe that was causing the problem, so I added a 32GB Micro SD card. Still same situation. Won't install NAV4 and I can't get to the page to delete my old maps and move them to the new card.

VikramK

Hi @bardwellwrites

I have asked the team to free up some space on your device, the script will run in the background when you connect the device to MyDrive Connect.
This process will remove the existing map that will free up space to allow you to install the Navkit(firmware).
Once the firmware is installed you can install the map again.

Thanks, Vikram

xwintech

32GB MicroSD won't help adding you with space. I recommend the following.
Remove all maps from the device. Do the update, install the maps to the SD Card.

bardwellwrites

Okay, but how do I delete the maps if it says I must do the Navcore update first? Everything else is greyed out and I can't select it.

xwintech

scroll down until you see the maps

xwintech

If you have a free minute, I can help you through TeamViewer.

bardwellwrites

@xwintech Yes that would be great. How do I get you my ID and password?

xwintech

Message me personally

xwintech

I wrote you, click the Messages icon at the top near of your profile avatar.

bardwellwrites

Sorry, but this is my first time on this forum. How do I message you personally?

xwintech

Step 1: Click on my profile picture


Step 2: Click the message button

DougLap

Hi @bardwellwrites

There is not an option to delete all maps on a Nav 4 device as without a map the unit will not start.

I think you need the assistance of @VikramK to sort out how you load the Navcore when the memory is so full.

Doug

VikramK

Hi @bardwellwrites

I have asked the team to free up some space on your device, the script will run in the background when you connect the device to MyDrive Connect.
This process will remove the existing map that will free up space to allow you to install the Navkit(firmware).
Once the firmware is installed you can install the map again.

Thanks, Vikram

xwintech

@VikramK I was actually helping him with TeamViewer, while that happened! Navcore was successfully installed now the maps is being installed to the SD Card.

VikramK

@xwintech
While I appreciate your proactiveness to provide help, it's also important to keep the level of support limited to the forum and avoid dependencies that would require our customers to use a 3rd party website or software to get the issue resolved.

Let us all adhere to the guidelines that we signed up when registering on the community-

Keep it spam-free. TomTom Discussions is provided as a service to TomTom customers and is not intended for the promotion of third party services, products, websites, or organisations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, petitions, or any other form of unauthorised solicitation.

Situations that demand advanced troubleshooting advice can be directed to our official support channel - TomTom Customer Service.

Thank you, Vikram

bardwellwrites

Thanks to everyone - I'm blown away by how everyone is so responsive!!!! Unfortunately, my experience on other forums is more like one to two days for a response. You guys are the best - so glad you're here!

xwintech