Gprs not working

Dave0912
Dave0912 Registered Users Posts: 3
Apprentice Seeker
in TomTom Services
hi, gprs disconnected, just updated traffic and can't use it!
Tried soft reset and factory reset, I can no longer log in to mydrive on my trucker 5000 either after the factory reset.

Please help! I'm paying for a service I can not use!!!!

Answers

  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Hi @Dave0912

    Welcome to the community!
    Please contact the customer service, they will review the SIM status and advice accordingly. Also if you could include your location they can track if it's due to a temporary outage.

    Thank you, Vikram
  • Dave0912
    Dave0912 Registered Users Posts: 3
    Apprentice Seeker
    How do I contact customer services?
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @Dave0912

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    If you have a problem with the above try another browser try the following.

    Click on Contact Us at the bottom of this page under the heading Support.

    When you have signed in top right on the next page Tap Red Contact Us bottom right

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    There is no phone Customer Support with so many working from home.

    Doug
  • gijanas
    gijanas Registered Users Posts: 2
    Apprentice Traveler
    Not work GPRS

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