How do I add voices to my new GO Premium X?

MarkRamon
MarkRamon Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Support has ceased on my old device so I've just invested in the Go Premium X. On my old device I had the voices of Stephen Fry & Roger Moore. My last purchase was just short of 7 years ago, so I got full value for my £7.95. Is there a way of buying these for my new device, or adding other actors' voices

Best Answer

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Answer ✓
    Hi @MarkRamon

    Hopefully @VikramK will pick this up tomorrow and if they are compatible add the voices to your account so you can add them to the Premium.

    Doug

Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Answer ✓
    Hi @MarkRamon

    Hopefully @VikramK will pick this up tomorrow and if they are compatible add the voices to your account so you can add them to the Premium.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    edited August 2020
    @MarkRamon

    Hi Mark
    Welcome to the community!
    Voices have been reactivated. Please check for updates when the device is connected to a WiFi internet connection.

    Regards, Vikram :)
  • MarkRamon
    MarkRamon Registered Users Posts: 2
    Apprentice Seeker
    Doug & Vikram, I can't begin to imagine what dark arts were employed for you to do this for me ! I'm just very grateful & happy to have my old navigators back. Thank you so much !!
  • DougLap
    DougLap Posts: 9,857
    Superuser
    edited August 2020
    Hi @MarkRamon

    As a customer like you the dark arts are not in my gift. 😀😀
    Glad you are sorted.

    Doug
  • BelgraveDavid
    BelgraveDavid Registered Users Posts: 3
    Apprentice Traveler
    Hi I received my new TomTom Go Premium X yesterday and very pleased with it.
    However I beleived that it would be possible to use my Go Live voice of Billy Connely..
    How do I find it?
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @BelgraveDavid

    If the voice is compatible with the new unit then hopefully @VikramK can add it to your account so you can add it to the Unit. Look back here later.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    @BelgraveDavid

    Welcome to the community!
    Voice has been activated. Please check for updates....

    Regards, Vikram
  • costello993
    costello993 Registered Users Posts: 2
    Apprentice Seeker
    I used the John Otway voice on my old first series TomTom and still have the file saved on my computer. I don’t see any way of adding it to my brand new TomTom GO Premium. Is it possible as I quite enjoy John telling me that I’ve gone the wrong way and telling me to turn around and go back! 😁
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @costello993
    Adding custom voices on the GO PREMIUM, unfortunately, is not supported.
    If you wish I can activate some computer voices for your TomTom..

    Thanks, Vikram
  • costello993
    costello993 Registered Users Posts: 2
    Apprentice Seeker
    VikramK wrote: »
    Hi @costello993
    Adding custom voices on the GO PREMIUM, unfortunately, is not supported.
    If you wish I can activate some computer voices for your TomTom..

    Thanks, Vikram

    Hi Vikram,
    That’s disappointing, wish I’d known that before purchasing. Would probably not have bought if I knew.
    Please activate some computer voices.

    Thanks.
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    @costello993

    Added.. Please check for updates..

    Regards, Vikram
  • Transpersonal
    Transpersonal Registered Users Posts: 2
    Apprentice Seeker
    I've just upgraded to a GO Premium X and would love to get the soothing tones of Stephen Fry back. Is this possible?
  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    edited November 2020
    Hi
    @Transpersonal
    Welcome to the site....
    Hopefully @lampard one of the Tomtom Moderators will pick this up Tomorrow and if compatible add the voice to your account so you can download them to your device....

    Stay Safe... ATB YFM
  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Hi @Transpersonal

    Welcome to the community! Stephen Fry voice has been added to your device. Please check for updates when the device is connected to a WiFi internet connection.

    Regards, lampard
  • Transpersonal
    Transpersonal Registered Users Posts: 2
    Apprentice Seeker
    Thank you! I'll look now.
    Stephen.
  • UncleK
    UncleK Registered Users Posts: 1
    New Seeker
    Hello there. I bought the Darth Vader voice for my old device in 2010. Can I add to my new GO Premium? I miss him so!
  • kieron
    kieron Posts: 539
    Superuser
    Hi @UncleK -

    As of 22-7-21, (taken from the section GO Discover & GO Expert -
    “Bought new device not able to find voices”)
    Moderator VikramK has informed that:

    “Just like maps and LIVE services, voices are non-transferable.
    As an exception, we used to activate them on the account for our users who bought a new device.
    Recently a decision was taken to discontinue all paid/celebrity voices, unfortunately, we won't be able to re-assign them on the account. Sorry.”

    Thanks,
    Vikram

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