How do I add voices to my new GO Premium X?

MarkRamon

Support has ceased on my old device so I've just invested in the Go Premium X. On my old device I had the voices of Stephen Fry & Roger Moore. My last purchase was just short of 7 years ago, so I got full value for my £7.95. Is there a way of buying these for my new device, or adding other actors' voices

DougLap

Hi @MarkRamon

Hopefully @VikramK will pick this up tomorrow and if they are compatible add the voices to your account so you can add them to the Premium.

Doug

DougLap

Hi @MarkRamon

Hopefully @VikramK will pick this up tomorrow and if they are compatible add the voices to your account so you can add them to the Premium.

Doug

VikramK

@MarkRamon

Hi Mark
Welcome to the community!
Voices have been reactivated. Please check for updates when the device is connected to a WiFi internet connection.

Regards, Vikram

MarkRamon

Doug & Vikram, I can't begin to imagine what dark arts were employed for you to do this for me ! I'm just very grateful & happy to have my old navigators back. Thank you so much !!

DougLap

Hi @MarkRamon

As a customer like you the dark arts are not in my gift. 😀😀
Glad you are sorted.

Doug

BelgraveDavid

Hi I received my new TomTom Go Premium X yesterday and very pleased with it.
However I beleived that it would be possible to use my Go Live voice of Billy Connely..
How do I find it?

DougLap

Hi @BelgraveDavid

If the voice is compatible with the new unit then hopefully @VikramK can add it to your account so you can add it to the Unit. Look back here later.

Doug

VikramK

@BelgraveDavid

Welcome to the community!
Voice has been activated. Please check for updates....

Regards, Vikram

costello993

I used the John Otway voice on my old first series TomTom and still have the file saved on my computer. I don’t see any way of adding it to my brand new TomTom GO Premium. Is it possible as I quite enjoy John telling me that I’ve gone the wrong way and telling me to turn around and go back! 😁

VikramK

Hi @costello993
Adding custom voices on the GO PREMIUM, unfortunately, is not supported.
If you wish I can activate some computer voices for your TomTom..

Thanks, Vikram

costello993

VikramK wrote: »

Hi @costello993
Adding custom voices on the GO PREMIUM, unfortunately, is not supported.
If you wish I can activate some computer voices for your TomTom..

Thanks, Vikram

Hi Vikram,
That’s disappointing, wish I’d known that before purchasing. Would probably not have bought if I knew.
Please activate some computer voices.

Thanks.

VikramK

@costello993

Added.. Please check for updates..

Regards, Vikram

Transpersonal

I've just upgraded to a GO Premium X and would love to get the soothing tones of Stephen Fry back. Is this possible?

YamFazMan

Hi
@Transpersonal
Welcome to the site....
Hopefully @lampard one of the Tomtom Moderators will pick this up Tomorrow and if compatible add the voice to your account so you can download them to your device....

Stay Safe... ATB YFM

lampard

Hi @Transpersonal

Welcome to the community! Stephen Fry voice has been added to your device. Please check for updates when the device is connected to a WiFi internet connection.

Regards, lampard

Transpersonal

Thank you! I'll look now.
Stephen.

UncleK

Hello there. I bought the Darth Vader voice for my old device in 2010. Can I add to my new GO Premium? I miss him so!

kieron

Hi @UncleK -

As of 22-7-21, (taken from the section GO Discover & GO Expert -
“Bought new device not able to find voices”)
Moderator VikramK has informed that:

“Just like maps and LIVE services, voices are non-transferable.
As an exception, we used to activate them on the account for our users who bought a new device.
Recently a decision was taken to discontinue all paid/celebrity voices, unfortunately, we won't be able to re-assign them on the account. Sorry.”

Thanks,
Vikram