TomTom go 6200 professional - Stuck on a screen showing -connect to the computer — TomTom Community

TomTom go 6200 professional - Stuck on a screen showing -connect to the computer

hello my navigation stuck. on the screen show connect to the computer after connect by application on the computer show restoring your device. after this navigation trying restart and after 2 or 3 times again asking connect to the computer and this now do 3 hours

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  • YamFazManYamFazMan Posts: 19,429
    Superusers
    edited August 2020
    Hi
    @Vytas50
    It looks like Recovery Mode has initialized on your device.....
    When in Recovery Mode... The device MUST be capable showing as CONNECTED over a USB Cable for the Recovery process to complete....
    Tomtom FAQ....
    Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and a connection to MDC is NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with Image of a PC and a Red Cross or a Screen displaying a Spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out

    May be useful....
    See...
    https://discussions.tomtom.com/en/discussion/comment/1715777/#Comment_1715777

    Stay Safe... ATB YFM
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