TomTom go 6200 professional - Stuck on a screen showing -connect to the computer

Vytas50
Vytas50 Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
hello my navigation stuck. on the screen show connect to the computer after connect by application on the computer show restoring your device. after this navigation trying restart and after 2 or 3 times again asking connect to the computer and this now do 3 hours

Comments

  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    edited August 2020
    Hi
    @Vytas50
    It looks like Recovery Mode has initialized on your device.....
    When in Recovery Mode... The device MUST be capable showing as CONNECTED over a USB Cable for the Recovery process to complete....
    Tomtom FAQ....
    Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and a connection to MDC is NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with Image of a PC and a Red Cross or a Screen displaying a Spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out

    May be useful....
    See...
    https://discussions.tomtom.com/en/discussion/comment/1715777/#Comment_1715777

    Stay Safe... ATB YFM